Marla Rosner of MSA Worldwide was instrumental in pulling together the information to underpin the success of the brief in writing all the manuals. Marla’s excellent understanding of the franchise model and vast experience across many retail sectors ensured the standards of the manuals produced for The Disney Store were of the highest quality I have experienced in the industry. Marla has an exceptional professional and personable approach, deadlines were always met and no task or challenge was ever too much, a true professional who I highly recommend working with.