Marla Rosner
Marla consults franchisors at various stages of development, providing training design and development services as well as guidance regarding training infrastructure. For new franchisors Marla creates operations manuals, assists in systemizing operational procedures, and structures new franchisee training programs. For established franchisors, Marla assesses the effectiveness of current training, identifies training gaps, and designs programs to train store level personnel, as well as headquarters staff.
